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SERVICE

PACKAGES

Understanding that all of our clients are different, Onyx offers multiple service plans which will suit any size business.

 

The top priority at Onyx is providing great customer service. We strive to create great relationships with all of our clients and want each and every customer and their staff to feel completely satisfied with the support we provide, before, during, and after each IT situation we address. For this reason, Onyx has developed a selection of convenient service packages to meet your company's needs.

ONYX ESSENTIALS

With Onyx Essentials, your small business can have the assurance of IT support at a price that won’t break the bank.  The essentials plan is a cost effective way to keep your computers and network running while you do what you do best.  This plan has a minimal amount of hours included and the ability to add specific services that suite your needs al a carte.

ONYX STANDARD

So you have been calling your local IT Fix-it company for the last few years and you are starting to get into problems that are more than just “my computer won’t turn on” or “I can’t connect to the internet”. Enter Onyx Standard.  With our standard offering, we provide your company with the level of IT competency that covers those concerns.  We have qualified network technicians on staff to provide superior service to you and your staff.  Standard service includes more bucket hours, some preventative maintenance, and access to afterhours support.

ONYX COMPLETE CARE

This is our flagship product.  Onyx Complete Care takes all of your IT needs.  We offer a complete network and systems audit.  We spend time getting to know how your business works and offer IT solutions tailored to your needs.  From SAP to MAS90 to completely custom software packages, we will work with staff to ensure that the proper level of support is provided.  Our complete plan includes provisions for scheduled daily or weekly visits by an Onyx technician as well as scheduled managers meetings to provide oversight and metrics.

 

ONYX YOUR WAY

For the one man show that just needs their laptop or desktop worked on occasionally, to the multi-location corporation, this option allows you to completely customize your IT solution.  We realize that not everyone fits into a predefined plan and this allows for the ultimate in granularity.  We can place IT staff onsite at your location or work on a simple break fix basis for individuals.  Whatever your needs, we can serve them.

 

A LA CARTE CONTRACTS

Whatever your company needs may be, Onyx can help with a custom solution. Our wide variety of billing plans will offer complete flexibility when it comes to response times, backups, bucket / block hours, and maintenance routines.